Question
Key Question #10 Use the Win-Win Approach to conflict resolution to show how you could resolve the below situations with successful and productive outcomes. Describe each of the four steps required for each situation (see example in Figure 9-1). 1. In your community centre two groups quarrel over the use of a gymnasium.The group you are with insists on using the gym for a basketbal game, while the other group prefers to play ball hockey.
Solution
4.7
(253 Votes)
Alexa
Professional ยท Tutor for 6 years
Answer
Let's apply the Win-Win Approach to resolve the gymnasium conflict.**Situation:** Two groups want to use the same gymnasium; one for basketball, the other for ball hockey.**Win-Win Approach Steps:**1. **Identify the desired results of both groups:** * **Basketball Group:** To enjoy uninterrupted basketball practice/game time. They likely desire a specific amount of time in the gym and the appropriate setup (hoops, etc.). * **Ball Hockey Group:** To enjoy uninterrupted ball hockey practice/game time. They also likely desire a specific amount of time and potentially different setup needs (nets, etc.).2. **Identify the obstacles to achieving those results:** * **Limited Resource:** The primary obstacle is the single gymnasium and the conflicting schedules/needs of both groups. * **Communication:** A lack of communication or understanding between the groups could be exacerbating the conflict. Assumptions about the other group's needs and flexibility might be present. * **Potential Scheduling Conflicts:** The desired times for gym use might completely overlap.3. **Brainstorm possible solutions:** * **Shared Schedule:** Divide the gym time equally between the two groups. This could involve alternating days, splitting each day in half, or another agreed-upon division. * **Alternative Locations:** Explore if other spaces in the community center or nearby facilities could accommodate one of the groups. This might involve checking availability of other gyms, multi-purpose rooms, or even outdoor spaces. * **Combined Activities/Compromise:** If feasible and agreeable to both groups, explore the possibility of combining activities for a short period (e.g., a joint skills session) or finding a compromise activity that both groups can enjoy. * **Staggered Schedule:** If the groups have some flexibility, adjust the start and end times of their sessions to minimize or eliminate overlap. * **Prioritized Scheduling:** If one group has a more pressing need for the gym (e.g., an upcoming tournament), prioritize their use for a specific period, with a clear agreement on future scheduling.4. **Choose the best solution and implement it:** * **Open Communication:** Bring both groups together for a discussion. Present the brainstormed solutions and facilitate a respectful conversation. * **Collaborative Decision-Making:** Encourage both groups to weigh the pros and cons of each solution and come to a consensus on the best approach. Focus on finding a solution that addresses the core needs of both groups. * **Written Agreement (Optional):** Once a solution is chosen, consider documenting it in a simple written agreement to avoid future misunderstandings. This agreement should outline the scheduled gym times, any agreed-upon rules, and a process for resolving future conflicts. * **Regular Check-ins:** After implementing the chosen solution, check in with both groups periodically to ensure it's working effectively and address any new concerns that may arise.By following these steps, both groups can achieve their desired outcomes and maintain a positive relationship within the community center. The key is open communication, mutual respect, and a willingness to find a solution that works for everyone.