Question 35 Giving flowers or providing an extended lunch break are examples of square [Select] [Select] informal recognition informal rewards formal rewards Question 36 Which of the following in NOT part of the rebound process? Apologizing Compensating Obtaining leads Fixing the problem

Question

Question 35 Giving flowers or providing an extended lunch break are examples of square [Select] [Select] informal recognition informal rewards formal rewards Question 36 Which of the following in NOT part of the rebound process? Apologizing Compensating Obtaining leads Fixing the problem

Answer 1

**Question 35**Giving flowers or providing an extended lunch break are examples of **informal rewards**.**Question 36**Obtaining leads is NOT part of the rebound process. The rebound process typically focuses on addressing a customer service issue and restoring satisfaction. Obtaining leads is a sales-focused activity.

Question

Question 35 Giving flowers or providing an extended lunch break are examples of square [Select] [Select] informal recognition informal rewards formal rewards Question 36 Which of the following in NOT part of the rebound process? Apologizing Compensating Obtaining leads Fixing the problem

Solution

Answer