Question
You should always speak directly to the customer and not the support person True False
Solution
3.7
(351 Votes)
Oliver
Expert ยท Tutor for 3 years
Answer
True
Explanation
## This question involves understanding customer interactions and the dynamics involving customer support personnel versus the actual customer.## If a customer is present, speaking directly to them acknowledges that they are at the center of the experience you're providing. It's their concerns and questions needing addressing. This recognizes their importance and makes them feel heard and valued. ## Pragmatically, ensuring clear communication lines by speaking directly to the person most involved can help to prevent misunderstandings. So you should establish direct contact converse with the customer rather than relaying via a third party.## Taking these factors into account, it would be deemed correct to assert that direct interaction should be maintained between you and your customer.