Name: Review Customer Service Review 1. Which level of Maslow's hierarchy deals with the need for safety and security? ...................................................................... b. Second level c. Fourth level d. Esteem needs 2. What is considered one of the deadliest sins of customer service? a. Being too friendly b. Making the customer wait without acknowledgment c. Following up too frequently d. Speaking clearly 3. In Maslow's hierarchy.which need must be satisfied before moving to higher levels? a. Social needs b. Esteem needs c. Physiological needs d. Self-actualization 4. Which modern customer service trend is becoming increasingly important? a. Omnichannel support b. Face-to-face only interactions c. Phone-only support d. Limited service hours 5. Which deadly sin involves making assumptions about customer needs? a. Sloth b. Pride c. Greed d. Presumption 6. What is the highest level of Maslow's hierarchy? a. Belongingness b. Safety needs c. Esteem needs d. Self-actualization 7. Which customer service rule emphasizes the importance of first impressions? a. Follow-up consistently b. Greet customers immediately c. Maintain records d. Solve problems quickly