D Question 15 1 pts The abbreviation WOW stands for: Workstation of workers Weight over weight Wheels on wheelchair Workstation on wheels Question 16 1 pts Which of the following is TRUE of the hold button? When a caller is placed on hold, it is not possible to answer calls from other extensions Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number

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D Question 15 1 pts The abbreviation WOW stands for: Workstation of workers Weight over weight Wheels on wheelchair Workstation on wheels Question 16 1 pts Which of the following is TRUE of the hold button? When a caller is placed on hold, it is not possible to answer calls from other extensions Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number

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**Question 15:**The abbreviation WOW stands for **Workstation on wheels**.**Question 16:**The following is TRUE of the hold button: **If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number.**

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