Seema is frustrated. The nurse who replaces her on the next shift.Mario, was late arriving the last 2 days.This meant that they didn't have time to do a proper handover Seema finds this really stressful because she worries that it puts resident safety at risk, and it also makes it hard for her to catch her bus-if she misses it, she'll be late picking up her child from daycare. It's the end of Seema's shift, and she's waiting for Mario. He's late again. Eventually, she sees him in the hallway, and she decides to say something. "Hey Mario... Look, this is the third time this week that you weren't here in time to do a proper handover. We keep having to rush through it,which is stressful-I worry about resident safety, and it also makes it hard for me to pick up my kid on time. I would appreciate it if you made it in on time. okay? What do you think about how Seema approached the conversation with Mario? It was great.I wouldn't change a thing It was good overall but I would change one or two things It wasn't good at all, and I would change a number of things.

Question

Seema is frustrated. The nurse who replaces her on the next shift.Mario, was late arriving the last 2 days.This meant that they didn't have time to do a proper handover Seema finds this really stressful because she worries that it puts resident safety at risk, and it also makes it hard for her to catch her bus-if she misses it, she'll be late picking up her child from daycare. It's the end of Seema's shift, and she's waiting for Mario. He's late again. Eventually, she sees him in the hallway, and she decides to say something. "Hey Mario... Look, this is the third time this week that you weren't here in time to do a proper handover. We keep having to rush through it,which is stressful-I worry about resident safety, and it also makes it hard for me to pick up my kid on time. I would appreciate it if you made it in on time. okay? What do you think about how Seema approached the conversation with Mario? It was great.I wouldn't change a thing It was good overall but I would change one or two things It wasn't good at all, and I would change a number of things.

Answer 1

Seema's approach to the conversation with Mario was good overall, but there are a couple of things that could be improved. Here’s why:1. **Direct and Clear Communication**: Seema clearly communicated her concerns about the impact of Mario's lateness on resident safety and her personal schedule. This is important for ensuring that Mario understands the seriousness of the issue.2. **Expressing Personal Impact**: She explained how his lateness affects her personally, which can help Mario understand the broader implications of his actions.3. **Polite Request**: Seema made a polite request for Mario to arrive on time in the future, which is respectful and constructive.However, there are a few areas where the conversation could be improved:1. **Seek Understanding**: It might be helpful for Seema to ask Mario if there's a reason for his lateness. This shows empathy and opens up a dialogue for finding a solution together.2. **Collaborative Problem Solving**: Instead of just requesting punctuality, Seema could suggest discussing potential solutions or adjustments that could help Mario be on time, fostering a more collaborative approach.Overall, Seema handled the situation well by addressing the issue directly and respectfully, but incorporating these additional elements could enhance the effectiveness of the conversation.

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