Drag the numbers into the correct boxes square Be aware that Mr.Johnson's daughter is upset and emotions may affect communication square Control my volume and tone of voice even if Mr. Johnson's daughter becomes irate square Carefully explain what happened to Mr, Johnson square Show Mr. Johnson's daughter the medication bottle as a visual bottle square Don't use reactionary tone and language and speak slowly and clearly

Here's a suggested order for these actions, keeping in mind effective communication and de-escalation techniques:1. ** Be aware that Mr. Johnson's daughter is upset and emotions may affect communication:** This is the first thing to recognize. Understanding her emotional state will guide your approach.2. ** Control my volume and tone of voice even if Mr. Johnson's daughter becomes irate:** Managing your own demeanor is crucial, especially if the situation escalates. This helps maintain a calm and professional environment.3. ** Don't use reactionary tone and language and speak slowly and clearly:** This goes hand-in-hand with controlling your volume and tone. Clear and calm communication prevents misunderstandings and further agitation.4. ** Carefully explain what happened to Mr. Johnson:** Once you've established a calm communication approach, you can explain the situation.5. ** Show Mr. Johnson's daughter the medication bottle as a visual bottle:** Visual aids can be helpful in clarifying explanations and providing concrete evidence of what occurred. This should be done after the verbal explanation to avoid interrupting the flow of conversation.