1 Arview the 11 messages and prioritize each item by putting a 1 next to those that must be handled today, az next to items that should be handled today if there is tim 1) next to tems that can wait. Then, for each time, do a quick analysis. Identify the purpose of Miguel's communication, the audience and the best medium option: le memo, emal, M, telephone meeting, and so forth Be prepared to explain your choices. Write the good-news letter for Miguel. Be sure that it accomplishes the following goals: Delivers the good news in a way that Ms. Ivanska will understand and that calms her concerns Explains what the insurance company will do and what she needs to do c.Reestablishes her confidence in Ramirez 8. Associates as an insurance broker 3.Evaluate this letter and suggest revisions and corrections Miguel should make before sending it. Review the 11 messages at the beginning of this case scenario to identify ways to build goodwill.This is a good opp opportunity to think creatively. Summarize your ideas ir message to your instructor.

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1 Arview the 11 messages and prioritize each item by putting a 1 next to those that must be handled today, az next to items that should be handled today if there is tim 1) next to tems that can wait. Then, for each time, do a quick analysis. Identify the purpose of Miguel's communication, the audience and the best medium option: le memo, emal, M, telephone meeting, and so forth Be prepared to explain your choices. Write the good-news letter for Miguel. Be sure that it accomplishes the following goals: Delivers the good news in a way that Ms. Ivanska will understand and that calms her concerns Explains what the insurance company will do and what she needs to do c.Reestablishes her confidence in Ramirez 8. Associates as an insurance broker 3.Evaluate this letter and suggest revisions and corrections Miguel should make before sending it. Review the 11 messages at the beginning of this case scenario to identify ways to build goodwill.This is a good opp opportunity to think creatively. Summarize your ideas ir message to your instructor.

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## Prioritizing Miguel's Messages & Communication Analysis:**(This section requires the 11 messages mentioned to be provided. I will demonstrate the process with placeholder messages. Please replace these with the actual messages from the case study.)****Example Placeholder Messages:*** **Message 1:** Email from Ms. Ivanska worried about a denied claim.* **Message 2:** Voicemail from a colleague about a new insurance product.* **Message 3:** Internal memo about an upcoming training session.**Prioritized List & Analysis:*** **Message 1:** *1* **Purpose:** To express concern and seek clarification about a denied claim. **Audience:** Ms. Ivanska (client). **Best Medium:** **Telephone Call** followed by a **Letter/Email** confirming details. (A phone call allows for immediate reassurance and personalized attention, while a follow-up letter provides a formal record.)* **Message 2:** *2* **Purpose:** To inform about a new product. **Audience:** Miguel. **Best Medium:** **Email** or **Quick Meeting**. (Allows for asynchronous communication or a brief discussion if needed.)* **Message 3:** *3* **Purpose:** To inform about training. **Audience:** Internal staff. **Best Medium:** **Memo/Email** or **Company Intranet Post**. (Efficient for disseminating information to a larger group.)## Good-News Letter to Ms. Ivanska:[Date]Ms. Anna Ivanska[Address]Dear Ms. Ivanska,I am writing to you today with good news regarding your recent claim. I understand your concern about the initial denial, and I apologize for any confusion or frustration this may have caused. After carefully reviewing your case and advocating on your behalf with the insurance company, I am pleased to inform you that the claim has now been approved.The insurance company has confirmed coverage for [Specific covered items/services]. They will be issuing a payment of [Amount] within [Timeframe]. To expedite the process, please provide [Any required documents/information] at your earliest convenience.At Ramirez & Associates, we are committed to providing our clients with the best possible service and support. We understand the importance of having reliable insurance coverage, and we work diligently to ensure your needs are met. Please do not hesitate to contact me if you have any further questions or concerns.Sincerely,Miguel RamirezRamirez & Associates## Evaluation and Revisions of the Letter:* **Clarity and Specificity:** The letter should clearly state the specific aspects of the claim that are approved and the exact amount covered. Avoid vague language like "certain expenses."* **Empathy and Reassurance:** While the letter expresses understanding, it could be strengthened by reiterating the commitment to client satisfaction and highlighting the proactive steps taken to resolve the issue.* **Actionable Steps:** Clearly outline what Ms. Ivanska needs to do next and provide contact information for any follow-up questions.* **Professional Tone:** Maintain a professional yet empathetic tone throughout the letter.## Goodwill Building Ideas from the Messages:**(This requires the actual 11 messages.)****Example based on Placeholder Messages:*** **Proactive Communication:** Instead of waiting for clients to contact with concerns, implement a system for proactive follow-up after claim submissions.* **Personalized Service:** Note client preferences for communication (e.g., phone, email) and tailor interactions accordingly.* **Educational Resources:** Develop clear and concise explanations of common insurance terms and processes to empower clients and reduce confusion.* **Feedback Mechanism:** Regularly solicit client feedback to identify areas for improvement and address any recurring issues.**(This would be followed by a more detailed message to the instructor incorporating the actual messages from the case study.)**

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