In order to be assertive with angry clients you have to be loud to match their energy in order to get a response. False. You must remain confident, calm and composed. True

Question

In order to be assertive with angry clients you have to be loud to match their energy in order to get a response. False. You must remain confident, calm and composed. True

Answer 1

True. Remaining confident, calm, and composed is the more effective approach when dealing with angry clients. Matching their energy by being loud can often escalate the situation further.

Question

In order to be assertive with angry clients you have to be loud to match their energy in order to get a response. False. You must remain confident, calm and composed. True

Solution

Answer