36. Audrey is a front desk agent at the Blackstone Hotel . She receives a call from a guest who stayed at the hotel last week and wants to report a lost item. Audrey should direct the call to: A) the executive housekeeper. B) the general manager. C) lost and found personnel. D) security personnel.

Question

36. Audrey is a front desk agent at the Blackstone Hotel . She receives a call from a guest who stayed at the hotel last week and wants to report a lost item. Audrey should direct the call to: A) the executive housekeeper. B) the general manager. C) lost and found personnel. D) security personnel.

Answer 1

**C) lost and found personnel.**Lost items are typically handled by a dedicated lost and found department or personnel within the hotel. They are responsible for logging lost items, storing them securely, and facilitating their return to guests.

Question

36. Audrey is a front desk agent at the Blackstone Hotel . She receives a call from a guest who stayed at the hotel last week and wants to report a lost item. Audrey should direct the call to: A) the executive housekeeper. B) the general manager. C) lost and found personnel. D) security personnel.

Solution

Answer