Which statement offers the most positive expression? Even though the damage to the blade was caused by your negligence,we will send you a new blade for your food processor. Please be more careful in the future. We will send you a replacement blade for your food processor, but we ask that you consult the owner's manual when you install it to avoid any further accidents. We are sending you a replacement blade for your food processor. Please read page 18 of your operator's manual to learn how to attach this blade to give you effective performance. Although you apparently failed to read to operator's manual, we are sending you a replacement blade for your food processor. Next time read page 18 carefully so that you will know how to attach this blade.

Question

Which statement offers the most positive expression? Even though the damage to the blade was caused by your negligence,we will send you a new blade for your food processor. Please be more careful in the future. We will send you a replacement blade for your food processor, but we ask that you consult the owner's manual when you install it to avoid any further accidents. We are sending you a replacement blade for your food processor. Please read page 18 of your operator's manual to learn how to attach this blade to give you effective performance. Although you apparently failed to read to operator's manual, we are sending you a replacement blade for your food processor. Next time read page 18 carefully so that you will know how to attach this blade.

Answer 1

The most positive option is:**"We are sending you a replacement blade for your food processor. Please read page 18 of your operator's manual to learn how to attach this blade to give you effective performance."**This option focuses on the solution and helpful advice, rather than dwelling on the customer's mistake. It maintains a polite and helpful tone without being accusatory or condescending.

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