1. How can you manage conflict in a positive way? First seek to understand then seek to be understood. Communicate openly and honestly. Understand how the other person's thoughts, feelings and needs are different from yours. Reach an agreement on how to resolve the conflict and make a commitment to follow the agreement. All of the above. 2. Which of the following is NGT part of the decision-making model? Identify consequences Experimentation Write out options Define the problem Identify resources and constraints 1 po

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1. How can you manage conflict in a positive way? First seek to understand then seek to be understood. Communicate openly and honestly. Understand how the other person's thoughts, feelings and needs are different from yours. Reach an agreement on how to resolve the conflict and make a commitment to follow the agreement. All of the above. 2. Which of the following is NGT part of the decision-making model? Identify consequences Experimentation Write out options Define the problem Identify resources and constraints 1 po

Answer 1

1. **All of the above.** All the listed options contribute to positive conflict management. Seeking understanding before being understood promotes empathy. Open and honest communication fosters clarity. Recognizing differing perspectives helps bridge the gap between viewpoints. Finally, agreeing on a resolution and committing to it provides a pathway forward.2. **Define the problem.** NGT (Nominal Group Technique) is a structured group decision-making process. The first step in NGT is to clearly define and understand the problem that needs to be solved. The other options listed are parts of other decision-making models or general problem-solving steps, but not specifically part of the core NGT process.

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