Which of the following is TRUE of the hold button? Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number When a caller is placed on hold, it is not possible to answer calls from other extensions

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Which of the following is TRUE of the hold button? Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number When a caller is placed on hold, it is not possible to answer calls from other extensions

Answer 1

The correct answer is: **If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number.**This is the best practice for handling lengthy holds. It respects the caller's time and gives them the option to continue waiting or receive a call back, preventing frustration and potential hang-ups.

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