- Active listening involves the following: Allow the person to talk endlessly, pretend to agree, end the conversation at the earliest opportunity Encouraging open communication by asking very specific questions Asking lots of questions.pointing out the flaws in the argument, encouraging a change in subject Paying attention to the person (look and listen). paraphrasing what is being said, encouraging open discussion
- A predictable crisis involves an incident of aggression In which the client verbalizes their intent to aggress By a client, that rarely,if ever, has an aggressive outburst In which medical and organic factors play a primary role By a client with a well documented history of aggressive behavior
- Questions that expect the other person to consider a possibility are referred to as: creative questions innovative questions hypothetical questions imaginative questions
- When holding a Question and Answer session and you are asked a question that you feel is silly or irrelevant,you should: tell the questioner that you do not know the answer to the question treat the questioner respectfully and patiently answer the question use humor to diffuse the situation and move on to the next question tell the questioner that time is limited, and there are more important questions to address and then move on to the next question
- 163 of 63 What does developing "eye control mean? knowing when to make eye contact scanning large areas at a glance wearing the proper glasses for the situation looking at things rather than through them
