How can the neatness of appearance of the service provider impact the customer? (Select all that apply.) In the second scenario, the customer will not return to the auto mechanic because his hands were a bit dirty. In the first scenario the customer will not return to the restaurant where the chef handling the food is not clean. In the second scenario the customer will return to the auto mechanic We expect that auto mechanics handling cars to be bit dirty. In the first scenario, the customer will return to the restaurant although the chef handling the food is not clean.

The correct answers are:<br /><br />* **In the first scenario the customer will not return to the restaurant where the chef handling the food is not clean.** Customers expect food handlers to maintain high hygiene standards. Seeing a chef who appears unclean can lead to concerns about food safety and contamination, deterring future visits.<br /><br />* **In the second scenario the customer will return to the auto mechanic We expect that auto mechanics handling cars to be bit dirty.** While cleanliness is still important, customers generally have different expectations for the appearance of an auto mechanic. Some level of grease or dirt is often anticipated due to the nature of the work. Therefore, slightly dirty hands are less likely to deter a customer from returning.<br />