Non-verbal communication in customer service plays a significant role because: It can reinforce verbal messages It is the best way to convey complex information It is the only way to communicate It can replace verbal communication entirely

The correct answer is: **It can reinforce verbal messages.**<br /><br />Non-verbal cues like a smile, nodding, or attentive posture can strengthen the customer's understanding and confidence in the verbal message being delivered. While non-verbal communication is important, it's not the *best* way to convey complex information (often, clear verbal or written explanations are necessary), it's certainly not the *only* way to communicate, and it can't *replace* verbal communication entirely, especially for crucial details.<br />