Question 4 Alocator communication tracking system is used to: Looate a doctor who is on call Locate a petient who has left the floor Locate nursing personnel Locate patient's charts Question 5 It is not okay to place a caller on hold to answer another phone line. False True

**Question 4**<br /><br />A locator communication tracking system is used to **locate nursing personnel**. These systems help hospitals quickly find and contact staff members needed for patient care or emergencies. While they might incidentally help locate a doctor on call, their primary purpose is staff tracking. They are not designed to locate patients or charts.<br /><br /><br />**Question 5**<br /><br />It **is okay** to place a caller on hold to answer another phone line **under certain circumstances**. So the answer is **False**. It's acceptable if you:<br /><br />* Ask the first caller for permission to put them on hold briefly.<br />* Answer the second line, determine if it's an emergency or a quick question, and then return to the first caller promptly.<br />* If the second call requires a longer conversation, take a message and call them back after finishing with the first caller.<br /><br />It's *not* okay to leave a caller on hold indefinitely or for an excessive amount of time without checking back in.<br />