Question
What should you do if a customer is dissatisfied with their meal? Ignore their complaint and walk away. Offer a discount without checking with your manager. Apologize, offer to replace the meal, and inform the kitchen staff. Argue with the customer about the quality of the food.
Solution
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4.1(263 Voting)
KnoxMaster · Tutor for 5 years
Answer
pologize, offer to replace the meal, and inform the kitchen staff.<br /><br />This approach demonstrates good customer service by acknowledging the customer's dissatisfaction, offering a solution, and ensuring that the issue is communicated to the kitchen staff to prevent future occurrences. It helps maintain a positive relationship with the customer and shows that their concerns are taken seriously.
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