You're a business consultant in your first meeting with Ms.Pepino, president of an Italiar company that manufactures designer shoes. When describing a management problem s having, Ms. Pepino gestures animatedly with her hands, makes intense facial expressions, raises her voice. You should try to calm her down by making your own behaviour unemotional. True False

False.<br /><br />Matching Ms. Pepino's emotional intensity is more likely to build rapport and make her feel understood than trying to counteract it with a contrasting unemotional demeanor. In some cultures, particularly those where expressive communication is the norm (like Italy), mirroring emotional displays can be a sign of respect and engagement. Trying to remain unemotional might be interpreted as disinterest or coldness.<br />