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Which of the following is TRUE of the hold button? Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number When a caller is placed on hold, it is not possible to answer calls from other extensions

Question

Which of the following is TRUE of the hold button? Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number When a caller is placed on hold, it is not possible to answer calls from other extensions

Which of the following is TRUE of the hold button? Patient confidentiality is breached when a call is placed on hold One should return to the caller every 2 or 3 minutes to update the continuing hold If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number When a caller is placed on hold, it is not possible to answer calls from other extensions

Solution

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AustinElite · Tutor for 8 years

Answer

The correct answer is: **If a call requires a lengthy hold, the caller should be asked whether he would like to remain on hold or would prefer to leave a return call number.**<br /><br />This is the best practice for handling lengthy holds. It respects the caller's time and gives them the option to continue waiting or receive a call back, preventing frustration and potential hang-ups.<br />
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