1. How does Linda define active listening? square involves giving the other person our square so that we hear and understand everything they're saying. 2. Why is active listening important? square and square It 3. Why are verbal cues so important on the phone? There are no square on the phone, so verbal cues are an important way of indicating you are listening 4. What other things can we do on the phone to show that we are listening actively? We can square square square and square what the person has said. builds rapport active listening restate paraphrase ask questions use vocalizations undivided attention visual cues prevents miscommunication

1. How does Linda define active listening?<br />$\boxed{Active\ listening}$ involves giving the other person our $\boxed{undivided\ attention}$ so that we hear and understand everything they're saying.<br /><br />2. Why is active listening important?<br />$\boxed{Active\ listening}$ $\boxed{builds\ rapport}$ and $\boxed{prevents\ miscommunication}$.<br /><br />3. Why are verbal cues so important on the phone?<br />There are no $\boxed{visual\ cues}$ on the phone, so verbal cues are an important way of indicating you are listening.<br /><br />4. What other things can we do on the phone to show that we are listening actively?<br />We can $\boxed{restate}$, $\boxed{paraphrase}$, $\boxed{ask\ questions}$ and $\boxed{use\ vocalizations}$ what the person has said.<br />