Home
/
Medical
/
In order to be assertive with angry clients you have to be loud to match their energy in order to get a response. False. You must remain confident, calm and composed. True

Question

In order to be assertive with angry clients you have to be loud to match their energy in order to get a response. False. You must remain confident, calm and composed. True

In order to be assertive with
angry clients you have to be
loud to match their energy in
order to get a response.
False. You must remain
confident, calm and
composed.
True

Solution

expert verifiedExpert Verified
4.5(141 Voting)
avatar
NoraExpert · Tutor for 3 years

Answer

True. Remaining confident, calm, and composed is the more effective approach when dealing with angry clients. Matching their energy by being loud can often escalate the situation further.<br />
Click to rate: